Attempting to fix broken external hard drive issues should be done in two stages. First check the mechanics and then check the software. Here I’ll show you some of the checks you can do and software that can be used to help you.

It is wise to begin any HDD repair by establishing if there are component issues. Failing to do this could mean further data loss if the heads are damaged and rubbing against the disk platters. Listen to the broken external hard drive as it is running for any sounds of clicking or scratching noises. If the motor is beginning to fail then it ticks repeatedly. Likewise, seized components such as the spindle or bearings will become increasingly noisy as they grind against other metallic objects. Shut down the system and get a computer repair technician to look into these faults.

Other checks you can do to the hardware include making sure that the cabling is all okay. Make sure that the USB cable is in good condition and none of the connector pins have been pushed in or damaged. Try using a different USB port to confirm whether or not the port itself may have an issue. If you have spare USB cables then try using them instead.

As an extra check before starting any HDD repair scans you could try connecting the external HDD to another computer. The fault may actually lie with your computer. Check the Device Manager utility for any signs of issues relating broken external hard drive. It will highlight if there are connection issues or conflicts or other components. This also gives the opportunity to download fresh device drivers which can become corrupted in some circumstances.

Finally, use Windows error checking utility, found in the properties section for the broken external hard drive, to analyze and repair bad sectors on the disk. This process can be quite slow on high-capacity hard drives.

[groupmage source="groupon" location=0 display=10]